Return Policy

Clotfy.com products are proud to offer a 45 Day Money Back Guarantee return policy on all purchases. If you purchase the product and don't like it, you have 45 days to arrange for a return and refund. Anyone wishing to exercise their 45 Day Money Back Guarantee must return their product to Service center and make sure that there is no impact on resale . Shipping costs cannot be refunded.  If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns Policy

To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. To arrange a return please email sales@clotfy.com with your original order number and reason for the return. We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. If it is our fault, we can pay for return delivery fee within $15 USD, and you need to provide the shipping receipt for proof.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Please be informed that you have to pay for the return shipping fee. When returning, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive. 

 

Canceling order or Refund

You can only cancel your order if your order has not been fulfilled. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation/refund.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@clotfy.com.

Return address:

556A macpherson road
Singapore 368231